Privacy Policy
This policy explains how Airbid Australia (“Airbid”, “we”, “us”) collects, uses and protects your personal information when you use our website and services.
Last updated: 30 October 2026
Introduction
Airbid operates an online services auction marketplace connecting Australian customers with local service providers. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using Airbid, you agree to the collection and use of information in accordance with this policy.
Information we collect
We collect information you provide directly and information generated as you use the platform, including:
- Account details — your name, email address, mobile number and password.
- Profile information — for suppliers, this may include business name, service categories, credentials and verification documents.
- Task & bid data — the tasks you post, bids you submit, messages, and reviews.
- Technical data — IP address, device and browser type, and pages visited.
- Location — the suburb or area you provide so we can match you with nearby providers.
How we use your information
We use your personal information to:
- Create and manage your account and verify your identity.
- Match customers with relevant local suppliers and display bids.
- Facilitate communication between customers and suppliers.
- Send service updates, notifications and, where you consent, marketing.
- Maintain the safety, security and integrity of the platform.
- Comply with our legal obligations.
Payments
Airbid does not hold customer funds in escrow or process payments between customers and suppliers. Payments are arranged and made directly between the parties. Any payment details you exchange are handled between you and the other party, and are not collected or stored by Airbid.
Data security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access, including encryption in transit and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your rights & choices
Under the Australian Privacy Principles you may:
- Request access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or out of date.
- Opt out of marketing communications at any time.
- Request deletion of your account and associated data, subject to legal retention requirements.
To exercise any of these rights, contact us using the details below.
Data retention
We retain your personal information for as long as your account is active or as needed to provide our services, resolve disputes, and comply with our legal obligations. When information is no longer required, we take reasonable steps to de-identify or securely destroy it.
Children's privacy
Airbid is not directed at individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated “Last updated” date. Your continued use of Airbid after changes take effect constitutes acceptance of the revised policy.
Contact us
If you have questions about this policy or how we handle your information, contact our Sydney-based privacy team:
Email: contact@airbid.com.au
Post: Level 2/23 Foster St, Surry Hills NSW 2010, Australia
Or use our Contact page.